Have a question about your order? You can contact us at firstname.lastname@example.org and we will gladly help.
We work hard to ensure that you love your Soul products as much as we do! If you need help or further information about your Soul products, we have trained and certified babywearing educators available to answer your queries and help you get the best out of your Soul baby carriers on our Facebook chatter group - Soul Family. We also offer free online one-on-one babywearing sessions with our team, to help you find your perfect fit in your Soul carrier.
Soul baby carriers come with a limited 6-month warranty against manufacturing defects.
You may return a defective Soul baby carrier within 10 days of receipt for a refund or exchange it for a product of the same value (subject to stock availability). The conditions for product return/exchange are detailed below so do read them carefully and ensure you follow our guidelines:
NOTE: Soul fabrics may show colour variations, loose threads, tiny slubs, snags, or unevenness that are characteristic of natural fiber textiles. These variations should in no way be considered flaws or defects as they do not affect the functionality of the carrier. It is the nature of the fabric and these imperfections highlight its natural beauty and uniqueness.
Once your package is shipped from our premises Soul cannot control its surroundings or circumstances. Accordingly, Soul is no longer responsible for any damage after shipping in any circumstances. If your items are damaged in transit, we may be able to guide you in filing a claim if you email us as explained above (we cannot guarantee results).
You may ship items for return/exchange at your own cost to:
Little Hearts Venture PVT LTD
No.33/1, New Timberyard Layout
Bangalore - 560026
Ph: +91 81050 24466
Please include the original product invoice and a note mentioning your name, Soul order number, shipping address + phone number, and the reason for return.
We recommend you send the package through a reputable tracked shipping service. Soul cannot be responsible for any packages that do not reach our premises. When your package reaches us, we will email you to confirm your request status as applicable.
We will process your exchange or refund request within 14 days of receiving the returned product and after confirming that the returned item(s) meets our criteria listed below.
Refunds will be processed through your original method of payment.
Conditions for Return/Exchange