Shipping & Return Policy
RETURN AND EXCHANGE POLICY
- All Soulslings® Baby Carriers are eligible for a return/exchange within 10 days of delivery. After 10 days, customers can resell the carrier by listing it on the website as a ‘Relove’ product. Click here to resell your carrier.
- Clearance Sale carriers Anya are not eligible for return.
- Please do note that return/exchange shipping charges of 200 rupees will be applicable for returns & exchanges.
- Products not eligible for return/exchange: Seconds Baby Carriers, Back Support, Shoulder Strap protectors, Soft Toys, Baby Shoes, Doll Carriers, Phone Pouch, Storage Bags, Backpacks, Tote Bags, Sun/sleeping Hoods, Anya baby carrier and Gift Cards.
- If you receive a defective/wrong product, it is eligible for exchange.
- Refund to your source account will be processed in 5-7 business days, after the carrier is received at our facility and inspected.
- Reverse pick-up is subject to the availability of the service in your area pin-code. Our delivery partner will attempt pick-up twice, failing which, return shipment will be your responsibility.
- Relove and Rescue products are not eligible for return.
- COD charges, if applicable, is non-refundable.
How can I cancel my order?
Placed an order by mistake? WhatsApp us 9148086007 right away to cancel it. If your package has not yet been shipped, we will be able to cancel it. If it has been shipped, our return policy applies.
I want to return my order, how do I go about it?
We’re sorry to hear that! Here’s how we process returns:
- You must raise a return request within 10 days of receiving your Soulslings® Baby Carrier.
- Items must be packed in their original box and in their original condition, unwashed with the labels, instructional manual and dust bag intact.
- Raise a return/exchange request by emailing us at hello@soulslings with “Return/Exchange order no. xxxxxx” as the subject.
- Our team will schedule a pick-up in 3-5 days. Your refund will be processed after the product reaches our facility and is inspected.
- Refunds to your source account are processed in 5-7 business days.
What about if I placed my order with COD?
- For COD orders the refund will be processed to your source account in 5-7 business days after the product reaches our facility and is inspected.
- Please note: The cash on delivery fee is not refundable and will not reflect in the refunded amount.
- I have received wrong products/damaged products/products with manufacturing defects. What do I do?
- Raise an exchange request within 24 hours of receiving your Soulslings® product by emailing us at hello@soulslings with “Exchange order no. xxxxxx” as the subject. You will have to send us:
1) Your Order ID
2) A photo/video of the product and the problem area, if applicable
3) A brief description of the issue
- Our team will arrange a reverse pick up and send out a new fresh product
- Please note: Items must be packed in their original box and in their original condition, unwashed with the labels,instructional manual and dust bag intact.