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Online Babywearing Sessions

Soul Baby Carriers

Finding it challenging to learn to use your Soul Baby Carrier on your own?

No worries, our team is always here to help you and your baby get comfortable and #happytogether!

If you are looking for one-on-one assistance, you may attend our LIVE Google meet babywearing session. One of our team members will personally help you with a fit check and troubleshoot if you have any particular challenge.

We offer 3 FREE online sessions every week -
Tuesdays at 2.30pm - https://meet.google.com/qzc-pjfd-rzp
Thursdays at 11:00 am -https://meet.google.com/jtw-cfrc-qsq
Saturdays at 2:00 pm - https://meet.google.com/odr-ipdg-mik


Feel free to reach us on +919148086007 if you have any questions.

We also work closely with Babywearing Educators from different parts of India who offer PAID one on one sessions both online and offline. Do write to us if this is something you are interested in and we will do our best to help.

 

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    RETURN AND EXCHANGE POLICY

    • All Soulslings® Baby Carriers are eligible for a return/exchange within 10 days of delivery. After 10 days, customers can resell the carrier by listing it on the website as a ‘Relove’ product. Click here to resell your carrier.
    • Please do note that return/exchange shipping charges of 200 rupees will be applicable for returns & exchanges.
    • Products not eligible for return/exchange: Seconds Baby Carriers, Lumbar Support, Drool Pads, Soft Toys, Baby Shoes, Storage Bags, Tote Bags, Hoods and Gift Cards.
    • If you receive a defective/wrong product, it is eligible for exchange.
    • Refund to your source account will be processed in 5-7 business days, after the carrier is received at our facility  and inspected.
    • Reverse pick-up is subject to the availability of the service in your area pin-code. Our delivery partner will attempt pick-up twice, failing which, return shipment will be your responsibility.
    • Relove and Rescue products are not eligible for return.
    • COD charges, if applicable, is non-refundable. 

    RETURN/EXCHANGE FAQs:

    How can I cancel my order?

    Placed an order by mistake? WhatsApp us 9148086007  right away to cancel it. If your package has not yet been shipped, we will be able to cancel it. If it has been shipped, our return policy applies.

    • I want to return my order, how do I go about it?
      We’re sorry to hear that! Here’s how we process returns:
      • You must raise a return request within 10 days of receiving your Soulslings® Baby Carrier.
      • Items must be packed in their original box and in their original condition, unwashed with the labels, instructional manual and dust bag intact.
      • Raise a return/exchange request by emailing us at hello@soulslings with “Return/Exchange order no. xxxxxx” as the subject.
      • Our team will schedule a pick-up in 3-5 days. Your refund will be processed after the product reaches our facility and is inspected.
      • Refunds to your source account are processed in 5-7 business days.

    What about if I placed my order with COD?

    • For COD orders the refund will be processed to your source account in 5-7 business days after the product reaches our facility and is inspected.
    • Please note: The cash on delivery fee is not refundable and will not reflect in the refunded amount.
    • I have received wrong products/damaged products/products with manufacturing defects. What do I do?
      • Raise an exchange request within 24 hours of receiving your Soulslings® product by emailing us at hello@soulslings with “Exchange order no. xxxxxx” as the subject. You will have to send us:

    1) Your Order ID

    2) A photo/video of the product and the problem area, if applicable

    3) A brief description of the issue

    • Our team will arrange a reverse pick up and send out a new fresh product
    • Please note: Items must be packed in their original box and in their original condition, unwashed with the labels,instructional manual and dust bag intact.

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