There has been uncertainty and delay in order delivery due to the Covid-19 situation in various parts of our country. Due to these unforeseen circumstances, we wish to share the following information with you:
Please be thoughtful about your purchases.
Once you place an order on our website, you will receive an email confirmation, this indicates that your order has been registered in our system. If you do not receive an email within 24 hours, please write to us at email@example.com mentioning ‘Confirm my order’ in the subject line.
Your order will be processed and shipped within 4-6 days of checkout. Do note that products bought during a sale, through pre-order, and other extraordinary situations may take longer.
All products are shipped from our premises in Bangalore, India. Our working hours are 9 am to 5 pm, Monday-Friday, Indian Standard Time (IST). Orders are not processed on Saturdays, Sundays, and national/public holidays of India.
Have a question about your order? You can contact us at firstname.lastname@example.org and we will gladly help.
You may cancel your order within 24 hours of placing it on our website.
To cancel your order, please email us at email@example.com mentioning ‘CANCELLATION of Order [number]’ in the subject line. Your refund will be processed within 14 days of receipt of your cancellation request via email as instructed above.
Do note that an order once cancelled cannot be revived. If you wish to purchase those products, after all, you will need to place a fresh order on our website. Soul is not responsible for items that may go out of stock in the interim.
If your order cannot be fulfilled for any reason, Soul reserves the right to cancel it. In such rare instances, you will be informed of the cancellation via email and your money will be fully refunded.
We only ship to addresses within India
We offer FREE SHIPPING in on all orders above Rs 750.
Delivery time to addresses within India ranges from 7-10 working days from the time of checkout. Do note that some remote locations that are not serviced by our primary shipping service may take up to 18 working days.
We work hard to ensure that you love your Soul products as much as we do! If you need help or further information about your Soul products, we have trained and certified babywearing educators available to answer your queries and help you get the best out of your Soul baby carriers on our Facebook chatter group - Soul Family. We also offer free online one-on-one babywearing sessions with our team, to help you find your perfect fit in your Soul carrier.
For safety during the Covid-19 Pandemic, we are ONLY accepting returns/exchanges in the case of products that have a manufacturing defect.
Soul baby carriers come with a limited 6-month warranty against manufacturing defects.
You may return a defective Soul baby carrier within 7 days of receipt for a full refund or exchange it for a product of the same value (subject to stock availability). The conditions for product return/exchange are detailed below so do read them carefully and ensure you follow our guidelines:
In the unlikely event that we have inadvertently sent you incorrect or defective merchandise, please notify us immediately at firstname.lastname@example.org mentioning ‘RETURN/EXCHANGE of Order [number]’ in the subject line.
Do include clear and detailed photographs/videos (ideally taken in natural daylight) of both - the product(s) and the packaging so that the defect or damage is clearly visible.
NOTE: Soul fabrics may show colour variations, loose threads, tiny slubs, snags, or unevenness that are characteristic of natural fiber textiles. These variations should in no way be considered flaws or defects as they do not affect the functionality of the carrier. It is the nature of the fabric and these imperfections highlight its natural beauty and uniqueness.
Once your package is shipped from our premises Soul cannot control its surroundings or circumstances. Accordingly, Soul is no longer responsible for any damage after shipping in any circumstances. If your items are damaged in transit, we may be able to guide you in filing a claim if you email us as explained above (we cannot guarantee results).
You may ship items for return/exchange at your own cost to:
Ph: +91 81050 24466
Please include the original product invoice and a note mentioning your name, Soul order number, shipping address + phone number, and the reason for return.
We recommend you send the package through a reputable tracked shipping service. Soul cannot be responsible for any packages that do not reach our premises. When your package reaches us, we will email you to confirm your request status as applicable.
We will process your exchange or refund request within 14 days of receiving the returned product and after confirming that the returned item(s) meets our criteria listed below.
Refunds will be processed through your original method of payment.
Conditions for Return/Exchange