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FAQ

Here are answers to some of the most frequently asked questions about Soul. In addition, each product has on its individual page detailed information about size, materials, use and our recommendations. If you need more information please do write to us at hello@soulslings.com


GENERAL


What is ‘babywearing’?

Babywearing is the practice of keeping our little ones physically and emotionally close to us using baby carriers. We make five different styles of baby carriers and give you lots of options to ensure that each family can find a carrier that suits their unique needs.

Why should I use a baby carrier?

Babies who are held physically close to their parents and other caregivers are calmer and more relaxed. Baby carriers can thus help relieve some of the stress of the early months, and they promote gentle, relaxed bonding with the newest addition to the family.
Soul baby carriers are also designed to encourage breastfeeding and help a new mother to feed comfortably and conveniently.

How do I breastfeed in your carriers?

All our carrier manuals come with an explanation of how to breastfeed in them. Put simply, you loosen the carrier a little, enough to lower your child to comfortable feeding position. Always remember to re-position your child to an upright and kissable position afterwards.

You can find videos on how to use our carriers here

Can I wear my newborn?

Newborns thrive on being held close! Being upright can help tiny babies deal with gas and reflux too. We recommend our ring slings and woven wraps for newborns. If you prefer buckles, Soul AnoonA is an extremely versatile and adjustable carrier that will suit your baby from birth to toddlerhood.

Do you have carriers for bigger children?

Our carriers are generously sized and designed to comfortably support children of varying sizes. We recommend you go by the sizing guidelines provided in individual product listings to ensure that you get the carrier that is perfect for your family.

What materials are your products made of?

All our products use 100% pure natural fibres (cotton, linen) only. Our sling rings, buckles, strap webbing, snaps etc. are suited for baby carriers and are among the best available for their purpose. 

Should I buy linen, cotton or cotton jacquard?

Buy the fabric that suits your needs and your tastes. All our fabrics are made of 100% pure natural fibres and are easy to care for. They feel airy and comfortable in hot and humid climates. 

How can I get some help with my Soul carrier?

You will find detailed instructions for use and maintenance in the manual that came with your product. In addition, we have extensive video tutorials for each of our carriers on YouTube . You can also visit your local Soul Family Facebook group to interact with users around you. 

How do I clean my Soul product?

All Soul products can be cleaned by hand or machine. For comparatively delicate items like Soft Souls or carriers with buckles/rings/long straps you may wish to use a laundry bag (or a pillowcase with its mouth tied closed) to minimize wear and tear during the washing process. We recommend you use gentle detergent without optical brighteners and tumble dry low, or line dry in the shade to protect the colours. 

Where do I register my Soul product?

You can register your Soul carriers here

My baby or I have health issues. Can we use your carriers?

Our carriers are designed to offer natural, ergonomic support to you and your child. The child will typically sit within the carrier with their knees drawn higher than their bottom and hands to their sides, mimicking their natural position when held in your arms. In addition, our carriers fit a wide range of adult bodies from petite to plus-sizes. We recommend you take advice from your medical practitioner for your specific needs before using baby carriers. 

Can you customize a carrier for my exact requirements?

Unfortunately, we cannot accept custom orders. However, we do welcome feedback and try to improve our new product offerings based on your inputs!. 

I need help with my account!

If you are having trouble with your Soul website account, please write to us with screen-shots of the problem at hello@soulslings.com. Do allow us up to 48 hours to read, process and respond to your query.. 

PURCHASE

How can I buy your product?

All our available products are listed on this website and you can buy them directly from here. If the item you are looking for is no longer in stock here, we recommend you check with your local Soul retailer in case they have it.. 

Can I pay cash on delivery (COD)?

We only accept online payments, made via this website.. 

How can I make a group (bulk) purchase?

We cannot facilitate bulk purchases for groups or individuals. If you wish to buy Soul products in bulk as a retailer please contact us with your business details at hello@soulslings.com.. 

Do you have any offline stores or retailers?

Currently all our sales are through this website only. However, we do have many retailers around the world. You can write tohello@soulslings.com with details or you can check the retailers list under the support section here

Can I have my order shipped to a different address?

Your order can be shipped to the address you provide during checkout, as long as your account, shopping website and the shipping address are in the same country. Example: If you are shopping on India website then the shipping address provided should be within India.. For logistical reasons, we cannot ship your order to a different country from the one in your account.

How can I try your products before purchase?

We do not rent out carriers or accessories. However, many carrier libraries around the world do have Soul products for trial or rent. You can request for information on local libraries on your local Soul Family Facebook group

The product I want is out of stock, when will it return?

Our limited edition products are made in small batches for discerning buyers. They are sometimes the product of collaborations with other brands and tend to sell out fast, so if you like one, please get it right away. Limited edition products are rarely, if ever, restocked. . 

We cannot provide advance stocking information for our regular products. However, we do announce all stockings on our social media (Facebook group , Instagram ) so you can turn on notifications for our pages to get this information.. 

The product I want is out of stock, can I buy it from you over email?

All our available inventory is listed on this website. If an item is out of stock here, we don’t have it for sale anywhere else. We do announce all stockings on our social media (Facebook group , Instagram ) so you can turn on notifications for our pages to get this information.. 

I can’t pay on your website, what’s wrong?

During sales, promotions and similar heavy traffic phases, your checkout process may get halted due to the sheer volume of traffic. We advise you to try again a little later.. 

My payment went through, but my Soul account doesn’t show it. Help!

If your order was not confirmed for any reason, the money will be automatically returned to your bank account within 7-10 working days. If you do not receive the money within this time please email us at hello@soulslings.com with a screenshot of your payment.. 

SHIPPING

I just placed my order, when will it reach me?

You will find our order fulfillment timeline and expected delivery times here

What are your hours of operation?

Our working hours are 9 am to 5 pm, Monday-Friday Indian Standard Time (IST). If you have messaged our social media pages or emailed us, please allow us up to 48 hours to read, process and respond to your query.. 

What are the shipping charges to my address?

If you place the items you want to order in your cart and go to checkout, you will see the exact shipping applicable for you calculated automatically for your given address.. 

How much customs tax can I expect to pay?

Any and all customs fees, import duties and similar charges levied are the full responsibility of you, the buyer. They can vary from country to country and we advise you to look up the import guidelines pertaining to you locally.  . 

I need my order by a certain date, can you help?

Please keep in mind that we (and our shipping partners) will need a certain amount of time to process, ship and reach your order to you. With that understood, we can try to give your order priority for special circumstances if you mention the delivery date required in the ‘Special Instructions’ box during checkout.. 

I need to change my shipping address! How can I do this?

Please email us at hello@soulslings.com right away with your order number, product details and complete, updated shipping information. If your package has not been shipped, we will be happy to make the corrections required.. 

I need to change my order, can I do that?

Please email us at hello@soulslings.com right away with your order number, updated product details and complete shipping information. If your package has not been shipped, we will be happy to make the corrections required.. 

How do I cancel my order?

Our cancellation policy is available here.

What’s your refund/exchange policy?

We do offer store credit or exchanges within stipulated guidelines, outlined here.

WORK WITH SOUL

Do you have an educator or library discount?

Yes, we do! To know more please write to hello@soulslings.com

How can I review or test Soul products?

If you are a social media influencer excited about Soul, we’d love to hear from you! Please email us your proposal at collaborations with information about your interests, reach and site statistics.. 

Do you have any job openings at Soul?

As and when when job openings open up at Soul we post them on our social media (Facebook group , Instagram ). Make sure you’re following us if you’d like to join Soul Team!.